COVID-19 Updates

City Hall

June 30, 2021

COVID-19 Updates

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The City of Terrace is committed to ensuring citizens are kept informed of the COVID-19 pandemic. We are taking direction from the federal government, provincial government, Northern Health, and the BC Centre for Disease Control in order to do our part to help minimize the spread of this virus. This includes recommendations for physical distancing, mask use, and immunization, among other measures.

Latest News

VACCINE INFORMATION AND RESOURCES

The COVID-19 vaccine rollout is underway in BC. To learn about the immunization plan, please use our trusted health authorities for details on when vaccines will be available to which population groups, how to book appointments, and more.

Click here for Northern Health's COVID-19 vaccine plan Click here for First Nations Health Authority vaccine FAQ

VACCINE CLINIC AT THE TERRACE SPORTSPLEX

The Terrace COVID-19 vaccine clinic is open!

Kitsumkalum matriarch Sharon Bryant gave her blessing in Sm'algyax to officially open the vaccine clinic. In attendance was Mayor Carol Leclerc and other members of Council, several staff members, and all the amazing health care workers and other staff, including Kerry O'Riordan, Gillian McCoutcheon, and COCO from Northern Health (pictured in the video).

We are pleased to be able to provide Northern Health with the use of our facilities over the next several months.

While Northern Health will be your primary go-to resource for health information, we have a few reminders to share about visiting our facility:

PARKING: If you are scheduled for a vaccine (or if you are escorting someone who is), please park in the north parking lot—please do NOT park in front of the main entrance in the parking lot between the Sportsplex and the aquatic centre. Your appointment is in the Hidber Arena, so the entrance and exit are on the lower level. Entering through the front doors will mean a longer walk or other accessibility challenges!
APPOINTMENTS ONLY: Please note that vaccines are being given by appointment only. No drop-ins are allowed. If you don’t have an appointment, please do not enter the facility.
OTHER ACTIVITIES ONSITE: Please note that other patrons will be using the Main Arena and other areas of the Sportsplex during the vaccine clinic. Please stick to the designated vaccine area during your appointment.
WASHROOMS: Washrooms, including a wheelchair accessible washroom, are available in the vaccination area. Please obey signage regarding occupancy limits.

Thank you for your cooperation!

Other vaccine-related resources:

See all City of Terrace news

Business News

Videos

Earlier in the pandemic, Mayor Carol Leclerc recorded video updates for the community.

Find all of Mayor Leclerc's video updates here

City Facilities Status - Updated June 30, 2021, at 11:15 am

Facility	Status	How to stay in touch
City Hall	Open to the public.	Phone: 250-635-6311 Email: cityhall@terrace.ca In person: 8:30 am–4:30 pm All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. If possible, please have only one member of your household enter City Hall to help maintain physical distancing. Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.
Fire Department Administration Office	Closed to the public with limited in-person access on request.	Phone: 250-638-4734 Email: firehall@terrace.ca In person: Please call or email first if possible; in-person meetings will be limited. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt; click here for info.
Sportsplex	Fitness classes are available. Public Skating has concluded for the season.	Phone: 250-615-3000 Email: leisureservices@terrace.ca In person: Please call or email first. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.
Terrace & District Aquatic Centre	Swimming and gym use by reservation only. Please click here or contact us for details.	Phone: 250-615-3030 Email: leisureservices@terrace.ca In person: Please call or email first. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.
Public Works/Development Services	Open to the public.	Phone: 250-615-4000 Email: pw@terrace.ca or developmentservices@terrace.ca In person: 8:30 am–4:30 pm All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door. The number of visitors inside the facilities at any one time will be limited.
Emergency Services (fire, police, EMT)	Unaffected.	Please call 9-1-1 for emergencies.

Frequently Asked Questions – Updated Wednesday, June 30, 2021, at 11:15 am

General Questions

Can I visit the City of Terrace offices in person?
City Hall and the Public Works/Development Services are open. The Sportsplex and Terrace & District Aquatic Centre are open for swimming, fitness classes, and gym use by reservation only.

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

Staff members are also available to assist you by phone and email. Please check https://www.terrace.ca/city-hall/department-contacts for a list of all contact information. If you’re not sure who to call, please call our main switchboard at 250-638-4700 and we will point you in the right direction.

Mayor and Council

Now that City Hall is open again, can I attend Council Meetings and Committee of the Whole Meetings?
Due to the latest public health orders, the public is not permitted to attend City Council Meetings, Public Hearings, or other similar meetings in person. To view all the current options for participating virtually, click here.

We will continue to review our open meeting procedures to ensure best efforts are continuing to be met. If you have any concerns or suggestions regarding open meeting procedures, you are invited to contact Alisa Thompson at athompson@terrace.ca or 250-638-4721.

Economic Development and Business Support

What is the City doing to support local businesses?
To respond to local business needs and help businesses navigate through and make use of available opportunities, the City of Terrace established the Terrace & District Economic Response Team along with the Terrace and District Chamber of Commerce, Community Futures 16/37, Kermodei Tourism, and the Regional District of Kitimat-Stikine, with input from the Terrace Downtown Improvement Association. Learn more in the news release and also in our main business support section.

Where can I find information about business support available at the federal, provincial, and community level?
Check our business support page for a great list of business supports.

Leisure Services

Are the pool and gym open?
Yes. The Terrace & District Aquatic Centre is open for swim and gym visits by reservation only. Learn more here.

What in-person fitness classes are available?
Indoor fitness classes are available. Please check here for current protocols and to register for classes.

Is there a way to participate in fitness classes online?
Some of our instructors are posting videos online. Click here for our fitness videos page.

Is skating available?
All skating activities have concluded for the season.

Can I use City sports courts?
As of March 16, 2021, sports courts are open for the season. Courts will be open 8:30 am–7:30 pm daily.

Are playgrounds open?
Municipal playgrounds are open, including George Little Park, Kin Park, and more.

Is the splash park open?
Due to the current heat wave, the splash park is currently open from 9 am to 8 pm. Regular hours are expected to resume on July 5; hours will be 11 am to 8 pm.

Are memberships or punch cards available for the Sportsplex or Terrace & District Aquatic Centre?
Memberships are available for the Terrace & District Aquatic Centre. Punch cards are not. Learn more here.

Are swimming lessons available?
Swimming lessons are currently available; check here for details.

Can I book a campsite at Ferry Island?
Ferry Island is now accepting reservations for BC residents only. Please visit the Ferry Island Campground page for contact information and more.

I require cemetery services. Am I able to visit the office in person?
Cemetery services can be accessed via email and telephone (fax and scan). To schedule an in-person appointment, please call or email before you come to the Sportsplex. To access services or schedule an appointment, please call 250-615-3024 or email lbillson@terrace.ca.

Can I hold a funeral or burial?
Remember to mourn your loved ones safely. Check the province's guidelines here for more information.