COVID-19 Updates

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City Hall
May 11, 2021

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The City of Terrace is committed to ensuring citizens are kept informed of the COVID-19 pandemic. We are taking direction from the federal government, provincial government, Northern Health, and the BC Centre for Disease Control in order to do our part to help minimize the spread of this virus. This includes recommendations for physical distancing, mask use, and immunization, among other measures.

 

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VACCINE INFORMATION AND RESOURCES

The COVID-19 vaccine rollout is underway in BC. To learn about the immunization plan, please use our trusted health authorities for details on when vaccines will be available to which population groups, how to book appointments, and more.

Click here for Northern Health's COVID-19 vaccine plan    Click here for First Nations Health Authority vaccine FAQ

 

VACCINE CLINIC AT THE TERRACE SPORTSPLEX

The Terrace COVID-19 vaccine clinic is open!

Kitsumkalum matriarch Sharon Bryant gave her blessing in Sm'algyax to officially open the vaccine clinic. In attendance was Mayor Carol Leclerc and other members of Council, several staff members, and all the amazing health care workers and other staff, including Kerry O'Riordan, Gillian McCoutcheon, and COCO from Northern Health (pictured in the video).

We are pleased to be able to provide Northern Health with the use of our facilities over the next several months.

While Northern Health will be your primary go-to resource for health information, we have a few reminders to share about visiting our facility:

  • PARKING: If you are scheduled for a vaccine (or if you are escorting someone who is), please park in the north parking lot—please do NOT park in front of the main entrance in the parking lot between the Sportsplex and the aquatic centre. Your appointment is in the Hidber Arena, so the entrance and exit are on the lower level. Entering through the front doors will mean a longer walk or other accessibility challenges!
  • APPOINTMENTS ONLY: Please note that vaccines are being given by appointment only. No drop-ins are allowed. If you don’t have an appointment, please do not enter the facility.
  • OTHER ACTIVITIES ONSITE: Please note that other patrons will be using the Main Arena and other areas of the Sportsplex during the vaccine clinic. Please stick to the designated vaccine area during your appointment.
  • WASHROOMS: Washrooms, including a wheelchair accessible washroom, are available in the vaccination area. Please obey signage regarding occupancy limits.

Thank you for your cooperation!

 

Other vaccine-related resources:

 

See all City of Terrace news


Business News

 


 

Videos

Earlier in the pandemic, Mayor Carol Leclerc recorded video updates for the community.

Find all of Mayor Leclerc's video updates here

 


 

 

City Facilities Status - Updated March 29, 2021, at 2:30 pm

If you have questions related to COVID-19 specifically, please email us at covid19@terrace.ca instead of contacting the departments listed below. Thank you!

FacilityStatusHow to stay in touch
City HallOpen to the public.

Phone: 250-635-6311

Email: cityhall@terrace.ca

In person:  

8:30 am–4:30 pm

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

If possible, please have only one member of your household enter City Hall to help maintain physical distancing.

Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.

Fire Department Administration OfficeClosed to the public with limited in-person access on request.

Phone: 250-638-4734

Email: firehall@terrace.ca

In person: Please call or email first if possible; in-person meetings will be limited.

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt; click here for info.

Sportsplex

Fitness classes are currently unavailable.

Public Skating has concluded for the season.

Phone: 250-615-3000

Email: leisureservices@terrace.ca

In person: Please call or email first.

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

Terrace & District Aquatic Centre

Swimming and gym use by reservation only. Please click here or contact us for details.

Phone: 250-615-3030

Email: leisureservices@terrace.ca

In person: Please call or email first.

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

Public Works/Development Services

Open to the public.

Phone: 250-615-4000

Email: pw@terrace.ca or developmentservices@terrace.ca

In person: 8:30 am–4:30 pm

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door. The number of visitors inside the facilities at any one time will be limited.

Emergency Services (fire, police, EMT)Unaffected.Please call 9-1-1 for emergencies.

 

Frequently Asked Questions – Updated Tuesday, May 11, 2021, at 2:15 pm

General Questions

Can I visit the City of Terrace offices in person?
City Hall and the Public Works/Development Services are open. The Sportsplex and Terrace & District Aquatic Centre are open for swimming, skating, fitness classes, and gym use by reservation only. 

All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.

Staff members are also available to assist you by phone and email. Please check https://www.terrace.ca/city-hall/department-contacts for a list of all contact information. If you’re not sure who to call, please call our main switchboard at 250-638-4700 and we will point you in the right direction.

 

Don't see your question answered here? Please email covid19@terrace.ca.


 

Mayor and Council

Now that City Hall is open again, can I attend Council Meetings and Committee of the Whole Meetings?
Due to the latest public health orders, the public is not permitted to attend City Council Meetings, Public Hearings, or other similar meetings in person. To view all the current options for participating virtually, click here.

We will continue to review our open meeting procedures to ensure best efforts are continuing to be met. If you have any concerns or suggestions regarding open meeting procedures, you are invited to contact Alisa Thompson at athompson@terrace.ca or 250-638-4721.

 

Don't see your question answered here? Please email covid19@terrace.ca.

 


 

Economic Development and Business Support

What is the City doing to support local businesses?
To respond to local business needs and help businesses navigate through and make use of available opportunities, the City of Terrace established the Terrace & District Economic Response Team along with the Terrace and District Chamber of Commerce, Community Futures 16/37, Kermodei Tourism, and the Regional District of Kitimat-Stikine, with input from the Terrace Downtown Improvement Association. Learn more in the news release and also in our main business support section.

Where can I find information about business support available at the federal, provincial, and community level?
Check our business support page for a great list of business supports.

 

Don't see your question answered here? Please email covid19@terrace.ca.


 

Leisure Services

What do I need to know about using outdoor spaces like George Little Park or the pump track?
To keep your activities safe, please remember to follow the public health orders related to gathering in groups:

  • You may gather outdoors in a group of up to 10 people when visiting George Little Park, the skateboard park, the pump track, and similar locations. Remember, this is the SAME 10 people—not a different set of 10 each time (ie: you are permitted a 10-person, outdoors-only bubble). Please keep your group safely distanced from other groups.
  • Masks are required for most indoor public settings, but they are also recommended anytime you might come into close contact with others, including outdoors.
  • Remember to keep 2 metres apart from anyone who’s not in your bubble when outside as well.

Thank you for doing your part to keep our community safe while enjoying the outdoors!

Are the pool and gym open?
Yes. The Terrace & District Aquatic Centre is open for swim and gym visits by reservation only. Learn more here. 

What in-person fitness classes are available?
Between March 29 at midnight and May 24 at midnight, the Provincial Health Officer is strengthening province-wide restrictions. Indoor low intensity group exercise classes are cancelled, which affects our fitness classes at the Sportsplex. If you had a fitness class booked for April, staff have refunded your payment and we have closed registration to any classes. This does NOT affect use of the gym or swimming pools at the Aquatic Centre. Questions? Call the Sportsplex at 250-615-3000.

Is there a way to participate in fitness classes online?
Some of our instructors are posting videos online. Click here for our fitness videos page.

Is skating available?
All skating activities have concluded for the season.

    Can I use City sports courts?
    As of March 16, 2021, sports courts are open for the season. Courts will be open 8:30 am–7:30 pm daily. Washrooms will not be opened on these sites. Please follow the guidelines from the Provincial Health Officer, including maintaining physical distancing from those who do not live in your household, not sharing equipment, and not using these facilities if you’re sick.

    Are playgrounds open?
    Municipal playgrounds are open, including George Little Park, Kin Park, and more. Please follow guidelines on signage onsite. Play areas will not be disinfected after use, so if you choose to visit, please help your little ones wash their hands. Kids using the playgrounds are not expected to maintain physical distancing, but we recommend caregivers follow the provincial guidelines of 2 metres or 6 feet from others, whether at playgrounds, sports courts, trails, or fields. As always, stay home if you are unwell, and if there are too many at play, please come back later.

    Is the splash park open?
    The splash park was open from June 10 to September 20, 2020. It will reopen in spring 2021, with an estimated opening of the May long weekend. This is subject to change.

    Are memberships or punch cards available for the Sportsplex or Terrace & District Aquatic Centre?
    Memberships are available for the Terrace & District Aquatic Centre. Punch cards are not. Learn more here.

    Are swimming lessons available?
    No swimming lessons are currently available.

      Can I book a campsite at Ferry Island?
      Ferry Island is now accepting reservations for BC residents only. Please visit the Ferry Island Campground page for contact information and more.

      I require cemetery services. Am I able to visit the office in person?
      Cemetery services can be accessed via email and telephone (fax and scan). To schedule an in-person appointment, please call or email before you come to the Sportsplex. Only two people will be allowed in the office at a time, so please consider this when arranging your visit. To access services or schedule an appointment, please call 250-615-3024 or email lbillson@terrace.ca.

      Can I hold a funeral or burial?
      Remember to mourn your loved ones safely. There is a 10-person limit (including the officiant) in place for all funerals, including graveside services. A COVID-19 Safety Plan is also required. In addition to funerals, these rules also apply to weddings and baptisms. Please also be aware that any receptions associated with funerals, weddings, or baptisms are not allowed at any location, whether inside or outside. The November 19, 2020, Provincial Order has mandated these regulations for the time being, and it is important to follow these guidelines to ensure that everyone attending stays safe.

      Read more and find information on event planning here.

       

       

      Don't see your question answered here? Please email covid19@terrace.ca.


       

      Other Community Topics

      How will the vaccine be distributed in Terrace?
      Find all vaccine information for northern communities on the Northern Health website.

      I have a vaccine appointment booked. What do I need to know?
      The first COVID-19 vaccine clinic started March 23, 2021, at the Terrace Sportsplex. We are pleased to be able to provide Northern Health with the use of our facilities over the next several months.

      While Northern Health will be your primary go-to resource for health information, we have a few reminders to share about visiting our facility:

      • PARKING: If you are scheduled for a vaccine (or if you are escorting someone who is), please park in the north parking lot—please do NOT park in front of the main entrance in the parking lot between the Sportsplex and the aquatic centre. Your appointment is in the Hidber Arena, so the entrance and exit are on the lower level. Entering through the front doors will mean a longer walk or other accessibility challenges!
      • APPOINTMENTS ONLY: Please note that vaccines are being given by appointment only. No drop-ins are allowed. If you don’t have an appointment, please do not enter the facility.
      • OTHER ACTIVITIES ONSITE: Please note that other patrons will be using the Main Arena and other areas of the Sportsplex during the vaccine clinic. Please stick to the designated vaccine area during your appointment.
      • WASHROOMS: Washrooms, including a wheelchair accessible washroom, are available in the vaccination area. Please obey signage regarding occupancy limits.

      I have a health-related question. Can you help?
      The City of Terrace is only able to answer questions regarding City operations during the coronavirus pandemic. Reliable information regarding recommendations and health tips can be found on the BC Centre for Disease Control’s website. Orders, notices, and guidance from the Province are available on their respective website, found here. You can also view Northern Health's many resources for local information.

      What do I do if I see a business that isn’t following the Provincial orders?
      The Province enabled our compliance and enforcement officers to help with enforcement regarding public health orders. The City continues to support the Province in a coordinated approach in response to this pandemic, and we are putting our resources towards stemming the spread of COVID-19. This includes actively assisting with the public health Orders and what the Province expects of us.

      If you see a business operating in a way that concerns you, we encourage you to speak to their management to understand how they are abiding by the orders and recommendations from the Provincial government. If after discussing with management, there is still a concern that the business is operating in contravention of a provincial order, please reach out to our Bylaw department by emailing bylaw@terrace.ca or by calling 250-615-4037.

      Read more here.

       

      Don't see your question answered here? Please email covid19@terrace.ca.


       

      Resources

      For the most up-to-date information, please use the following resources:

      Government of BC:

      BC Centre for Disease Control:

      Northern Health:

      Government of Canada:

      First Nations Health Authority:

      Provincial Organizations:

      To speak to someone:

       

      Don't see your question answered here? Please email covid19@terrace.ca.

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