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The City of Terrace is committed to ensuring citizens are kept informed of the COVID-19 pandemic. We are taking direction from the federal government, provincial government, Northern Health, and the BC Centre for Disease Control in order to do our part to help minimize the spread of this virus. This includes recommendations for physical distancing, a tactic to minimize close contact with others in the community by avoiding crowding and cancelling public gatherings, among other measures.
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Videos
Earlier in the pandemic, Mayor Carol Leclerc recorded video updates for the community.
Find all of Mayor Leclerc's video updates here
City Facilities Status - Updated January 21, 2021, at 1:15 pm
If you have questions related to COVID-19 specifically, please email us at covid19@terrace.ca instead of contacting the departments listed below. Thank you!
| Facility | Status | How to stay in touch |
|---|---|---|
| City Hall | Open to the public. | Phone: 250-635-6311 Email: cityhall@terrace.ca In person: 8:30 am–4:30 pm All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. If possible, please have only one member of your household enter City Hall to help maintain physical distancing. Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door. |
| Fire Department Administration Office | Closed to the public with limited in-person access on request. | Phone: 250-638-4734 Email: firehall@terrace.ca In person: Please call or email first if possible; in-person meetings will be limited. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt; click here for info. |
| Sportsplex | Open for Public Skating by reservation only. Some fitness classes are available. | Phone: 250-615-3000 Email: leisureservices@terrace.ca In person: Please call or email first. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. |
| Terrace & District Aquatic Centre | Swimming and gym use by reservation only. Please click here or contact us for details. | Phone: 250-615-3030 Email: leisureservices@terrace.ca In person: Please call or email first. All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. |
| Public Works/Development Services | Open to the public. | Phone: 250-615-4000 Email: pw@terrace.ca or developmentservices@terrace.ca In person: 8:30 am–4:30 pm All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info. Anyone who has been outside of the country recently or who has COVID-19–related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door. The number of visitors inside the facilities at any one time will be limited. |
| Emergency Services (fire, police, EMT) | Unaffected. | Please call 9-1-1 for emergencies. |
Frequently Asked Questions – Updated Thursday, January 21, 2021, at 1:15 pm
General Questions
Can I visit the City of Terrace offices in person?
City Hall and the Public Works/Development Services are open. The Sportsplex and Terrace & District Aquatic Centre are open for swimming, skating, fitness classes, and gym use by reservation only.
All individuals entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Some individuals may be exempt. Click here for info.
Staff members are also available to assist you by phone and email. Please check https://www.terrace.ca/city-hall/department-contacts for a list of all contact information. If you’re not sure who to call, please call our main switchboard at 250-638-4700 and we will point you in the right direction.
Don't see your question answered here? Please email covid19@terrace.ca.
Mayor and Council
Now that City Hall is open again, can I attend Council Meetings and Committee of the Whole Meetings?
Due to the latest public health orders, the public is not permitted to attend City Council Meetings, Public Hearings, or other similar meetings in person. To view all the current options for participating virtually, click here.
We will continue to review our open meeting procedures to ensure best efforts are continuing to be met. If you have any concerns or suggestions regarding open meeting procedures, you are invited to contact Alisa Thompson at athompson@terrace.ca or 250-638-4721.
Don't see your question answered here? Please email covid19@terrace.ca.
Economic Development and Business Support
What is the City doing to support local businesses?
To respond to local business needs and help businesses navigate through and make use of available opportunities, the City of Terrace established the Terrace & District Economic Response Team along with the Terrace and District Chamber of Commerce, Community Futures 16/37, Kermodei Tourism, and the Regional District of Kitimat-Stikine, with input from the Terrace Downtown Improvement Association. Learn more in the news release and also in our main business support section: https://www.terrace.ca/covid19/biz
Where can I find information about business support available at the federal, provincial, and community level?
Check our business support page for a great list of business supports: https://www.terrace.ca/covid19/biz
Don't see your question answered here? Please email covid19@terrace.ca.
Leisure Services
Is the pool and gym open?
Yes. The Terrace & District Aquatic Centre is open for swim and gym visits by reservation only. Learn more here.
What in-person fitness classes are available?
Check our current in-person fitness class availability here.
Is there a way to participate in fitness classes online?
Some of our instructors are posting videos online. Click here for our fitness videos page.
Can I use City sports courts?
Nets have now been removed from tennis and pickleball courts for the season.
Are playgrounds open?
The City of Terrace has reopened all municipal playgrounds, including George Little Park, Kin Park, and more. Please follow guidelines on signage onsite. Play areas will not be disinfected after use, so if you choose to visit, please help your little ones wash their hands. Kids using the playgrounds are not expected to maintain physical distancing, but we recommend caregivers follow the provincial guidelines of 2 metres or 6 feet from others, whether at playgrounds, sports courts, trails, or fields. As always, stay home if you are unwell, and if there are too many at play, please come back later.
Is the splash park open?
The splash park was open from June 10 to September 20. It will reopen in the spring, with an estimated opening of the May long weekend. This is subject to change.
Are memberships or punch cards available for the Sportsplex or Terrace & District Aquatic Centre?
Memberships are now available for the Terrace & District Aquatic Centre. Punch cards are not. Learn more here.
Are swimming lessons available?
No swimming lessons are currently available.
I require cemetery services. Am I able to visit the office in person?
Cemetery services can be accessed via email and telephone (fax and scan). To schedule an in-person appointment, please call or email before you come to the Sportsplex. Only two people will be allowed in the office at a time, so please consider this when arranging your visit. Please follow the recommended protocols and do not come to the office if you are sick, if you have been around sick people, or have possibly been exposed to COVID-19. To access services or schedule an appointment, please call 250-615-3024 or email lbillson@terrace.ca. Thank you for your co-operation and understanding.
Can I hold a funeral or burial?
Remember to mourn your loved ones safely. There is a 10-person limit (including the officiant) in place for all funerals, including graveside services. A COVID-19 Safety Plan is also required. In addition to funerals, these rules also apply to weddings and baptisms. Please also be aware that any receptions associated with funerals, weddings, or baptisms are not allowed at any location, whether inside or outside. The November 19, 2020, Provincial Order has mandated these regulations for the time being, and it is important to follow these guidelines to ensure that everyone attending stays safe.
Read more and find information on event planning here.
Can I book a campsite at Ferry Island?
Ferry Island is closed for camping for the season. The last date was September 27, 2020. Please visit the Ferry Island Campground page for contact information for additional questions.
Don't see your question answered here? Please email covid19@terrace.ca.
Other Community Topics
I have a health-related question. Can you help?
The City of Terrace is only able to answer questions regarding City operations during the coronavirus pandemic. Reliable information regarding recommendations and health tips can be found on the BC Centre for Disease Control’s website. Orders, notices, and guidance from the Province are available on their respective website, found here.
What do I do if I see a business that isn’t following the Provincial orders?
The Province enabled our compliance and enforcement officers to help with enforcement regarding public health orders. The City continues to support the Province in a coordinated approach in response to this pandemic, and we are putting our resources towards stemming the spread of COVID-19. This includes actively assisting with the public health Orders and what the Province expects of us.
If you see a business operating in a way that concerns you, we encourage you to speak to their management to understand how they are abiding by the orders and recommendations from the Provincial government. If after discussing with management, there is still a concern that the business is operating in contravention of a provincial order, please reach out to our Bylaw department by emailing bylaw@terrace.ca or by calling 250-615-4037.
Don't see your question answered here? Please email covid19@terrace.ca.
Resources
For the most up-to-date information, please use the following resources:
Government of BC:
- November 19, 2020, Province-Wide Restrictions
- COVID-19 support app and self-assessment tool: bc.thrive.health or visit the Apple App Store or Google Play
- Orders, Notices, and Guidance
- Back to school information
- HealthLinkBC: Latest public health alerts
- Physical distancing guidance
BC Centre for Disease Control:
- Information on the virus, community resources, and more
- Latest case counts, government statements, and more
- COVID Dashboard, cases in BC, and cases by local health area
- Safer Celebrations
- Learn:
Northern Health:
Government of Canada:
First Nations Health Authority:
Provincial Organizations:
- WorksafeBC: Information for workers and employers
- PreparedBC: How Can I Personally Prepare for COVID-19?
To speak to someone:
- Northern Health’s COVID-19 Online Clinic and Information Line: 1-844-645-7811
- Novel coronavirus information: 1-833-784-4397
- Health information: 8-1-1
Don't see your question answered here? Please email covid19@terrace.ca.
