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Frequently Asked Questions

• How do I access these?

  Visit Public Works, City Hall, the Library or the Aquatic Centre to fill out an application form and waiver. You will then be given a code to access the facilities.

• Will I have a unique access code just for me?

  No. These locking mechanism only accept one code, so your code will be the same as everyone else. It is important that you still lock your bike while in the facility!

• Can I share my access code?

  We ask that you do not share your access code. If your friends or family would like to use the facility, they need to come in and fill out the application so we know who’s using them and how often. Registering your bike (make/model/color/serial code) with your application will also help with security and recovery, in the case of any unfortunate events.

• Is there a cost?

  No. These facilities are free to use!

• Will the code be changed?

  For security reasons the code will be changed from time to time. Notices will be posted in the facilities informing everyone of an upcoming code change and it will be the users responsibility to check in with our offices to get the new code.

• How many bikes can it hold at once?

  Each facility can hold up to 10 bikes at one time.

• Why were these locations chosen?

  Being a City project and funded through grants, these Bike Shelters need to be located on City property. We’re unable to have these built and live on private property (Skeena Mall, Lazelle Mini Mall, etc.)