City of Terrace - Hub of the Northwest

RCMP

RCMP, Terrace
3205 Eby Street, Terrace, BC V8G 2X7
9-1-1 for Emergencies
Phone: 250.638.7400 (Non-Emergency Number)
Fax: 250.638.7448
Crimestoppers: 1.800.222.TIPS (8477)

Inspector Eric Stubbs, Officer in Charge

National RCMP website: http://www.rcmp.ca

VIEW information on City of Terrace Controlled Substance Property Remediation Bylaw No. 1953-2009

Organizational Structure

The population of Terrace and surrounding district is approximately 20,000, with our total Detachment strength at 60 personnel. This includes 45 regular members, 10 municipal employees, 5 public service employees and 2 Victim Assistance contractors.  In 2007, the Detachment handled 12,918 complaints. The Detachment area extends approximately 50 km north on the Nass Road (leading to New Aiyansh), 24 km south towards Kitimat, 70 km east towards Cedarvale and 70 km west towards Prince Rupert.  An Inspector is in charge of the Detachment, and under his direction the policing responsibilities fall into two main divisions - Operations and Administration.  The Operations NCO and Office Manager report directly to the Detachment Inspector. 

Operations NCO

A S/Sgt. is in charge of the operations of the Detachment, which consists of  4 watches each headed by Senior Investigative Supervisors (Watch Commanders) and 20 regular members.  The Operations Support NCO and Forensic Identification Section (Ident) also fall under the supervision of the Operations NCO.

General Duty Police Services

Terrace has 24-hour police services. Watches work rotating 12-hour shifts, 4 days on/4 days off. Each shift is supervised by a Corporal, who is in charge of 4 Constables and the day to day activities of one Municipal Guard. The Shift Supervisor monitors the work of those members under his/her direction and provides guidance as required.

Ident Section

One Sergeant and two Corporals provide forensic identification services for 7 Detachments.  They attend to crime scenes, photograph any evidence found and do forensic examinations with the hopes of locating fingerprints or other physical evidence that may relate a criminal to the scene. The Forensic Identification Section's area of responsibility includes north west to the Nass Valley, west to Polymar Creek, south to Kitimat and all Detachments east of Terrace as far as the Houston and Granisle Detachments.  Detachments serviced are Kitimat, Terrace, New Aiyansh, New Hazelton, Smithers, Houston and Granisle.

Operations Support NCO

One Sergeant is directly responsible to the Operations NCO.  The Operations Support NCO is responsible for the administrative functions of Terrace Detachment, fleet maintenance, new member recruit field training in addition to ongoing regular member and auxiliary training.  The Sergeant is also responsible for supervising the following sections:

G.I.S./Drug Section

The Corporal in charge of this Section is assisted by three Constables. It is a support section to General Duty, becoming involved in the complex time-consuming major cases and is basically charged with day-to-day assistance matters of keeping criminal and drug activity in the community at a low level. Every effort is made to provide General Duty personnel who have an interest in plain clothes duty, with some exposure to this unit and personnel are appointed to special projects as required. All members are encouraged and expected to utilize human sources to assist in policing matters and are instructed in applicable policy by the Operations Support NCO.

Crime Prevention/Victims Services

One Constable co-ordinates the CP/VS activities for this Detachment. Activities include school liaison, talks to service clubs, work in the business and residential communities, liaising with various media, processing applicants for the Force, etc. All members are expected to be involved in community prevention/victims services activities with some duties assigned by the CP/VS coordinator. Terrace Detachment strongly advocates the concepts of "community-based policing" and all members are expected to promote these concepts, whereby the community becomes more involved and concerned with all aspects of preventive policing. Only through preventive policing and with community input can effective law enforcement be maintained. Victim Services has two full time co-ordinators who provide direct service to clients who have experienced trauma in addition to recruiting and training new volunteers.

Crime Reduction Unit

The Crime Reduction Unit is a 2-member unit directing their efforts in the downtown core of Terrace.  They will conduct foot, bike and vehicle patrols focusing on prolific offenders.  The goal of this Unit is to make the downtown core a safer place for the community and business owners.

First Nations Policing

One Constable coordinates the First Nations Policing for this Detachment.  Activities include regular patrols on traditional lands, police representation at cultural ceremonies, criminal investigations on reserve lands and assisting other aboriginal enforcement agencies within the context of the tri-partied agreement.  Both First Nations communities within the Terrace Detachment service area are a part of the Tsimshiam Nation.

Police Dog Section

One Corporal is stationed in Terrace and available to the Northwest for the training of the dog and work as required in that section. This section often gives a variety of public relations talks and demonstrations, especially to school-aged students.

Public Service Employees

The 5 Public Service employees are responsible for various operational file record keeping functions and general office duties, as well as court liaison and exhibit handling for the office.  One position is allocated to North Pacific Traffic Services and another to regional GIS.

Auxiliary Policing

We presently have 8 Auxiliary Constable positions at the Terrace Detachment. They provide community service and augment our regular Force, working a minimum of 160 hours per year.

Executive Assistant/Office Manager

One municipal employee Office Manager is responsible for 5 municipal employee support staff, 4 full-time guards and varying numbers of casual guards.

Radio Technologists

Three Radio Technologists for the Northwest are stationed in Terrace, however, they are directly responsible to the supervisor who is stationed at North District in Prince George. They are responsible for installing and servicing telecommunications systems that involves flying to repeater sites and driving to detachments.

Emergency Response Team (ERT)

Terrace Detachment is the home of a well-trained, fully equipped Emergency Response Team (E.R.T.) for the Northwest. They hold practices on a regular basis, training two days per month.

North Pacific Traffic Services

Reporting to the North District Traffic Services in Prince George, one Sargeant in charge of five Constables responsible for highway patrols throughout the Northwest are located at the Detachment.  Also reporting to North District Traffic in Prince George is one Constable representing North District’s Integrated Road Safety Unit (IRSU) and one Corporal representing North District’s Traffic Services Reconstructionist program.  The patrol and service area includes east to New Hazelton, north to Atlin, south to Kitimat, and west to the Queen Charlotte Islands.

North District Regional General Investigative Section (GIS)

North District GIS Terrace is a three member unit composed of one Corporal and two Constables.  The Corporal reports to the NCO i/c North District GIS in Prince George.  Generally speaking the unit is mandated to assist outlying Detachments in the investigation of serious criminal offences that by their nature and scope are unreasonable to investigate at the Detachment level.  The geographic area serviced by this unit is bordered by the Queen Charlotte Islands to the west, Houston to the east, Atlin to the north and Bella Coola to the south.

Public Works Department

Public Works Department
5003 Graham Avenue, Terrace, BC  V8G 1B3
Phone: 250.615.4021
Fax: 250.635.3467

After Hours Trouble Line: 250.638.4744
Talkback Line: 250.638.4778

HOURS OF OPERATION:

Office Hours: 8:30 a.m. to 4:30 p.m.

DEPARTMENTAL SERVICES CLERK

Teresa Kaluga, Departmental Services Clerk
Phone: 250.615.4021 E-mail: tkaluga@terrace.ca

• Public Works general information and inquiries 
• Service inquiries and applications for service
• Residential refuse and municipal landfill inquiries
• Municipal street light repair requests

DIRECTOR OF PUBLIC WORKS

Herb Dusdal, Director of Public Works
Phone: 250.615.4030 E-mail: hdusdal@terrace.ca

BUILDING MAINTENANCE

Pat Orrey, Building Maintenance Foreman
Phone: 250.615.4029 E-mail: porrey@terrace.ca

ENVIRONMENTAL HEALTH

Lyle Marleau, Environmental Health Foreman
Phone: 250.635.6871 E-mail: lmarleau@terrace.ca

MECHANICAL SHOP

Larry Payjack, Shop Foreman
Phone: 250.615.4034 E-mail: lpayjack@terrace.ca

PURCHASING

Ross Bretherick, Purchasing Agent
Phone: 250.615.4036 E-mail: rbretherick@terrace.ca

ROADS/SIDEWALKS/DRAINAGE/GARBAGE COLLECTION/WATER & SEWER LINE MAINTENANCE

Henry Craveiro, Roads Foreman
Phone: 250.615.4033 E-mail: hcraveiro@terrace.ca

LANDFILL/RECYCLING/COMPOSTING

Tara Irwin, Sustainability Coordinator
Phone: 250.615.4026 E-mail: tirwin@terrace.ca

Waste Management Information:

• Refuse Collection Routes Map
• Collection Info & Landfill Hours
• Yard Waste Collection - Biodegradable Bags
• Composting Information
• Recycling Brochure
• Recycling Council of BC Website & Hotline 1.800.667.4321
• Product Care Website

DOWNLOAD PUBLIC WORKS Notices & Information 
(Snow Removal, Water Conservation, Garbage Collection, Composting, Recycling, and others)

Fire Department

Terrace Fire Department
3215 Eby Street, Terrace, BC V8G 2X8
Phone: 250.638.4734 (Non-Emergency Number)
Fax: 250.635.4933 or 250.638.4777  E-mail: firehall@terrace.ca

Contacts

9-1-1 for Emergencies

Phone: 250.638.4734 Non-Emergency Number
Fax: 250.635.4933 or 250.638.4777

Peter Weeber, Fire Chief
Phone: 250.638-4742  E-mail: pweeber@terrace.ca

Ruth Wright, Administrative Clerk
Phone: 250.638.4734  E-mail: firehall@terrace.ca

 

VIEW Fire Department Website

DOWNLOAD Fire Prevention Bylaw & Emergency Program Bylaw

FAQs - Joining the Terrace Volunteer Fire Department

Leisure Services Department

General Info

The Leisure Services Department is responsible for the management and operation of the Sportsplex, Aquatic Centre, cemeteries and over 100 hectares of park lands and amenities throughout the community.

Leisure Services Department is proud of its parks, with over 30 km of multi-use trails, bike skills park, 7 ball diamonds, 8 soccer pitches, skateboard park, 5 tennis courts, bocci courts, horseshoe pits, numerous playgrounds and George Little Park located in the heart of our downtown.

The Department is also responsible for the administration of the Kitsumkalum Cemetery and the Terrace Municipal Cemetery.

The Aquatic Centre is a popular facility with young and old alike. It includes a main pool, leisure pool, hot tub, fitness centre and 2 saunas. The facility offers all the regular pool programs as well as a variety of first aid courses.

The Sportsplex is the newest public facility in the community and features 2 arenas, 2 multi-purpose rooms and a conference room. The facility is now open year-round for sporting activities and is host to several large events such as conferences and trade shows.

Contact Information

Leisure Services Facilitiies
Sportsplex, Programs and Aquatic Centre
3320 Kalum Street, Terrace, BC
Phone: 250.615.3000
Fax: 250.615.3010
E-mail: leisureservices@terrace.ca

Mailing Address
Leisure Services Department
3215 Eby Street
Terrace, BC V8G 2X8

VIEW additional contact details (CHECK THIS LINK AND ALL BELOW IT)

Leisure Services Department - Philosophy and Goals

• The Leisure Services Department is committed to working with and for the community to deliver quality recreation programs and services to the citizens of Terrace;
• The Leisure Services Department will facilitate the development of clubs and organizations and be a resource for recreation and leisure activity endeavours;
• The Leisure Services Department will provide a friendly and hospitable environment for all patrons and participants, and will further foster community spirit and leadership through involvement and participation in recreation programs and leisure activities;
• The Leisure Services Department aims to enhance the quality of life, social well being and sense of community through its delivery of recreation programs and services.

Community Groups and Organizations

• George Little House
• Greater Terrace Beautification Society
• Heritage Park Museum
• REM Lee Theatre
• Terrace Art Gallery
• Terrace Public Library

Departments & Services

Finance Department

Finance Department
3215 Eby Street Terrace, B.C. V8G 2X8
Phone: 250.635.6311
Fax: 250.638.4777

Ron Bowles, Director of Finance
Phone: 250.638.4725 
E-mail: rbowles@terrace.ca

Lisa Teggarty, Deputy Treasurer
Phone: 250.638.4731
E-mail: lteggarty@terrace.ca

Brad Hansen, Information Systems Manager
Phone: 250.638.4701
E-mail: bhansen@terrace.ca

E-mail: Tax and Utility Inquiries
Phone: 250.635.6311

• VIEW Finance & Taxation Documents
• VIEW Application for Property Tax Exemption
• Pre-authorized Tax Payment Plan - Form
• Pre-authorized Tax Payment Plan - Changes or Cancellation Form
• Tax Deferment Programme Website
• Homeowner Grant Information Website

Development Services Department

Development Services Department
5003 Graham Avenue
Terrace, BC  V8G 1B3

Phone: 250.615.4000
Fax: 250.635.3467

Marvin Kwiatkowski, Director
Phone: 250.615.4041 E-mail: mkwiatkowski@terrace.ca

David Block, Planner
Phone: 250.615.4028 E-mail: dblock@terrace.ca

Tara Irwin, Sustainability Co-ordinator
Phone: 250.615.4026 E-mail: tirwin@terrace.ca

Rob Schibli, Engineering Supervisor
Phone: 250.615.4043  E-mail: rschilbi@terrace.ca

Bruce Miller, Building/Licence Official
Phone: 250.615.4023  E-mail: bmiller@terrace.ca

Shelley Larkin, Mapping/GIS
Phone: 250.615.4024  E-mail: slarkin@terrace.ca 

Terri Williamson, Development Services Clerk 
Phone: 250.615.4000 E-mail: twilliamson@terrace.ca

Hours of Operation (except for Animal Shelter):
Regular Hours - 8:30 a.m. to 4:30 p.m.

Animal Shelter  (Open to the Public):
Monday-Saturday - 12:30 p.m. to 4:45 p.m.
Phone: 250.615.4031

The Development Services Department is responsible for:

• Engineering, including infrastructure design and project management for major capital works;
• Planning, including long-range planning and the processing of zoning, subdivision, development permit and variance permit applications;
• Sustainability, including community and corporate;
• Building inspections and business licencing, including plan reviews and inspection services;
• Mapping and GIS;
• Bylaw enforcement; and
• Animal control.

DOWNLOAD Development Services Organizational Chart

• go to ANIMAL CONTROL Department

• go to BUILDING PERMITS & BUSINESS LICENCING Department 

• go to BYLAW ENFORCEMENT Department

• go to ENGINEERING Department

• go to MAPPING/GIS Department

• go to PLANNING Department

• go to SUSTAINABILITY Department

Administration Department

The City's Administration Department oversees the City's operations and provides legislative support to Mayor and Council. Council meetings and functions are co-ordinated through Administration, and this department is also responsible for the maintenance and retention of bylaws , and Council Minutes. This department is also responsible for inquiries under the City's Access to Information Bylaw, and Freedom of Information and Protection of Privacy Legislation.

It is this department's goal to encourage open communication with the community to create a better understanding and appreciation of Council's role, its policies and statutory obligations under the Community Charter.

Administration Department Contact List

City of Terrace Office
3215 Eby Street Terrace, B.C. V8G 2X8

Hours of Operation: 8:30 a.m. to 4:30 p.m.

Cityhall Phone: 250.635.6311
Fax: 250.638.4777
Talkback Line: 250.638.4778
E-mail: cityhall@terrace.ca

Ron Poole, Chief Administrative Officer
Phone: 250.638.4723 E-mail: rpoole@terrace.ca

Heather Nunn, Corporate Administrator & Human Resources Manager
Phone: 250.638.4722 E-mail: hnunn@terrace.ca

Denise Fisher, Director of Administration
Phone: 250.638.4724 E-mail: dfisher@terrace.ca

Alisa Thompson, Executive Assistant to CAO and Council
Phone: 250.638.4721 E-mail: athompson@terrace.ca

VIEW Mayor and Council FAQs